I then happened to mention that the contactless card was on my phone via AndroidPay and the receipt from the journey quite clearly showed the tap in and out points. Under TfL rules, if you tap in and out with different devices, each tap will be recorded as a separate, incomplete journey – even if you technically make the payment from the same card. For registered cards, it should be possible to just send a new card out, and then shortly after cancel the old one. You have up to 8 weeks from your journey to claim. I also wonder whether it is worth noting my pregnancy - it has made me feel notably out of sorts and could well have attributed to the carelessness of taking the wrong card? However, many people do not want to register their Oystercard, and having to send the card off to get it replaced would put a lot of people off. I hold a PTAC and PRIV cards, and when i last renewed my oyster, i recall some confusion as to which discount should be applied. Official online shop for Oyster card. To pay the right fare: Always use the same device or contactless card to touch in and out. If you don't, the yellow card reader may: You'll pay the right fare if you touch in and out with the same card. The authorisation is separate. That's not true I'm afraid. My TFL account shows up as 2 separate contactless cards that are identical (as they should be) but the TFL system is treating them as separate entities. Please wait at least 48 hours before you call. No there isn't a problem with my card, because it let me through the gates this morning! You have up to 8 weeks from your journey to claim. Now im wondering if i dont have all eligible discounts applied to my oyster card. If you've been charged a maximum fare on two different cards for the same journey, you can apply for a refund. Related content Or will this embellishment just seem unnecessary to TfL. The two separate journeys won't be linked and each one will be recognised as incomplete. Claim a refund by phone. Features Opinion Pattern Recognition 01/14/2021 by … TFL completely refused a refund. Im fairly certain i have "TFL Rail All" or something similar. He said he can only go by the card reader, not the website as it's a "TFL thing". Related content Hey k i n g-s a p r o l i n g, thank you for your suggestions.I updated my deck with some of your suggested cards. Find out what's the best ticket for you and how to use contactless and Oyster cards, view fares, check if you can get a refund or replacement and see if you're eligible for free and discounted travel. I went to the other entrance, tapped in and then tapped out at Cheam which cost me 75p. The card is blocked which could cause severe inconvenience. This occurred as you have not tapped in or out on part of your journey. TFL bloke spent 5 minutes telling me I was in the wrong and it was my fault for using different cards, for not tapping in/out etc etc. What happens if I touch in with one card and touch out with another on the same journey on the Transport for London (TfL) network? For example, if you touch in with an iPhone and touch out with an Apple Watch or contactless card, you'll be charged for two incomplete journeys. Make sure you keep your contactless and Oyster cards separate and not in the same purse, wallet or phone case when touching in or out. Before you claim. Touch in on a yellow card reader at the start of your journey and touch out at the end. Anyone using the TfL website or TfL app can top up their pay as you go, bus & tram passes or travelcards. Before you claim. “The penalty fare SHOULD be cancelled” my emphasis..... but the OP did absolutely nothing wrong. The staff at the gate told me that a software update went wrong and the Key seems to no longer work at the station. I had a travel card from zone 2-4 and was travelling from london liverpool street to ilford. TfL often refunds for honest mistakes if you forget to touch out. Shashi Verma of TfL said: “Card clash is being closely monitored and we are working to identify and automatically refund customers when they … If you have more than one contactless card (which includes your Oyster card, Barclays debit card, Barclaycard and any other contactless card… Contact us about Oyster I tried tapping on the barriers on the exit side and it charged me 75p. Raben-schwarz on Sedris, the Traitor King 1 month ago. According to this independent oyster guide, in case of a top-up by payment card (credit or debit) if the second tap fails then the payment will be authorised but it won't be debited, and you should see the payment authorisation disappear from your card statement in the following days: If you pay by card then the transaction will be authorised after you enter your PIN. They tapped got a green light and the barrier opened. So, I had a penalty charge notice due to sufficient funds. Carelessly forgetting I was in zone 1, i tapped out my oyster from liverpool street and it was obviously declined. London SE10 0ES, Plan a journey and favourite it for quick access in the future, Choose postcodes, stations and places for quick journey planning, London Fire and Emergency Planning Authority. 4th Floor But it sees forgetting to touch in as fare evasion. He said that I cant prove my payment, so I showed him the Contactless TFL website which shows my live record of my entry from about 20 mins previously. Therefore, even if the judge has them discard down to one card (the one they'd have drawn), there is no way to tell if the card they are keeping is the card with which they would have normally drawn into, or just the "best" in their hand for the current situation. Log on here https://contactless.tfl.gov.uk/ and check your journey status, at least then you can see all the information. Edited January 30, 2019 by dx100uk Order your Oyster card travelcard, check Oyster card prices or top up Oyster Pre Pay. TfL Go is a new travel app launched by us to help Londoners better plan easy, accessible journeys on public transport and to help customers avoid the busiest times under the social distancing measures. Furthermore, by drawing a card before discarding, it is unknown what card they drew. Plan a journey and favourite it for quick access in the future, Choose postcodes, stations and places for quick journey planning, How to pay and where to buy tickets and Oyster, Touch a pink card reader when changing trains, London Fire and Emergency Planning Authority, Not read any card and the ticket gate won't open, Not take payment for your journey (at a freestanding yellow card reader) so you could be charged a, Read one card when you touch in and another card when you touch out, charging two maximum fares for your journey. As explained previously, the TfL system will apply a charge of £0.00 to your card when you first tap in and work out how much to charge overnight. Because sometimes, people get it wrong. There will be a record of your card tapping in and out based on your card number. However when i tapped out, i think i was charged full price. I Removed Kiki combo for Navigator/Drake combo. You'll get charged 10p when you tap in because at that point, TfL don't know the details of your journey. Zone one and two cap for one day is … You'll get charged the proper amount the following day (or sometimes the day after) and that is of course dependent on where you tapped out, how many journeys you took that day etc. Carelessly forgetting I was in zone 1, i tapped out my oyster from liverpool street and it was obviously declined. Hi, I have an 11-15 Oyster card and was getting the train from Carshalton when the readers on the ticket gates weren’t working. If you go to the tfl website you can enter your card details and it will show you your journey and payment history so you can work it out. Please wait at least 48 hours before you call. So, you tap in, bank authorisation occurs, you tap out you get charged. Contact us about contactless, TfL Customer Services It's important that you try to avoid doing this as you'll be charged a maximum fare on both of your cards. Call: 0343 222 1234 (Charges may apply). Always use the same device, contactless or Oyster card to touch in and out. Thanks in advance for anyone taking the time to help out, I really appreciate it. I understand that things are going to go wrong but I’ve never had as many problems with Oyster or contactless cards on TfL services. Top up online, see your journey and payment history and apply for refunds, Use a contactless card or device to travel on our transport, Use an Oyster card to pay as you go to travel on our transport, Top up anytime, anywhere and manage your cards on the go, Check the cost of a single journey between two stations, Check the cost of your journey before you travel, How to get a refund, or replace your Oyster card or season ticket, There are different ways to pay for your travel, You may be eligible for free travel or discounts off your fares, Get an account to manage your travel quickly and easily. Call: 0343 222 1234 (Charges may apply). TFL require them to wait for a letter then explain/beg in the hope they don’t get fined or worse all at the whim of TFL. Card clash happens when you accidently touch more than one card on a yellow card reader at the same time. Card clash happens when you accidently touch more than one card on a yellow card reader at the same time. Pattern Recognition #179 - Copy Protection Not something applied to software, no, today berryjon looks at the mechanics behind making a copy of something to help explain what goes on when such a thing happens. On buses, TfL inspectors print out a list of recent transactions from the bus driver, including the last four digits of any contactless payments. Claim a refund by phone. 14 Pier Walk I had a travel card from zone 2-4 and was travelling from london liverpool street to ilford. I've heard of more problems with people using Apple/Android pay so it would be better to use an actual card instead. Keep your contactless and Oyster cards away from each other when touching a yellow card reader to pay the right fare. Find out what's the best ticket for you and how to use contactless and Oyster cards, view fares, check if you can get a refund or replacement and see if you're eligible for free and discounted travel. So twice I've tapped in with android pay and tapped out with the actual contactless card that android pay is duplicating via the app. So, I had a penalty charge notice due to sufficient funds. Tube, DLR, London Overground, TfL Rail, National Rail, River Bus and Emirates Air Line. "When, as a consequence of revenue inspection activity, we detect that a customer had not touched in at the start of their journey when using a contactless payment card, the inspection event will result in the customer being charged a maximum Oyster fare (as referenced in the TfL Conditions of Carriage available via the following link. This page explains how Transport for London (TfL) uses the personal information collected from you in connection with the TfL Go app. If this happens, please get in touch with Transport for London (TfL) Customer Services on 0343 222 1234*. TfL charges passengers the maximum possible fare for incomplete journeys, as it can't see where your journey started or ended, so can't work out how much you should have paid. And if you think you have been charged incorrectly they are pretty good at refunding if you call them. Also i added to my deck more creatures with good etb effects and removed some creatures that are just big but without any etb like Thraximundar. That doesn't mean you can't claim a refund if you're convinced it was TfL's fault (broken machine etc), and we haven't heard of TfL retrospectively charging penalty fares, … If the card … We're open from 08:00 to 20:00, 7 days a week. 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tfl tapped out wrong card 2021